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Terms & Conditions for Aurora Managed Sales

Last Updated: December 22, 2025

Welcome to Aurora! We provide an online platform (https://quote.aurorasolar.com) (the “Service”) that connects homeowners (“You,” “Your,” “User”) with independent third-party installers (“Installers”) for Solar installation.

PLEASE READ THESE TERMS AND CONDITIONS (“AGREEMENT”) CAREFULLY BEFORE ACCESSING OR USING ANY SERVICES OFFERED BY AURORA SOLAR INC. THIS IS A BINDING LEGAL AGREEMENT BETWEEN YOU AND AURORA SOLAR INC (“AURORA,” “WE,” “US,” OR “OUR”).

BY ACCESSING, REGISTERING FOR, OR USING THE SERVICES DESCRIBED HEREIN, YOU: (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS (T&Cs) AND THE INCORPORATED DOCUMENTS; (B) REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (C) ACCEPT THESE T&Cs AND AGREE THAT YOU ARE LEGALLY BOUND BY THEM. IF YOU DO NOT AGREE TO ALL OF THE T&Cs, YOU SHALL NOT ACCESS OR USE THE SERVICES.

These T&Cs outline specific terms for the Aurora Managed Sales Services and supplements, and where explicitly stated herein, modifies the broader Aurora Solar Inc. General Terms and Conditions (the “General Terms”), and our Privacy Policy. You acknowledge that You have read and understood the General Terms and Privacy Policy and agree to be bound by them. In the event of a conflict between these T&Cs and the General Terms, these T&Cs shall control solely with respect to the Aurora Managed Sales Services.

The term “Services” includes all software, access to and use of our website, mobile and web applications, widgets, tools, and functionality made available through the Services, including our platform and any help desk system, connectivity API's, related support services, and business relationship services. Any new features that augment or enhance the current Services, including the release of new features or products, including those that require additional fees, are also included in the term “Services.” If you have a separate agreement with us and the provisions of that separate agreement conflict with the provisions of these T&Cs, the provisions of that separate agreement control.

You may access the Services via a mobile phone or other mobile device. You acknowledge that your mobile carrier's standard charges and data rates apply to any access to the Services from any mobile device. Further, your access to the Services may be limited by your mobile carrier's terms and policies or by your mobile device's settings, software, and hardware. We are not responsible to provide the Services to you based on your mobile carrier's or mobile device's requirements or limitations.

1. DESCRIPTION OF SERVICES; NATURE OF PLATFORM

1.1. Services Provided by Aurora: Aurora operates an online platform and provides related support (collectively, the “Services”) designed to connect Homeowners interested in solar energy systems with independent, third-party solar panel installers (“Installers”). The Services may include, but are not limited to:

  • Initial matching of Homeowners with Installers based on information You provide.
  • Homeowner validation as described in Section 2.1 below.
  • Facilitating direct communication between You and Aurora, and between You and Installers.
  • Managing aspects of the solar system sales and preliminary design process.
  • Facilitating the transmission of an installation contract from a selected Installer to You for Your review and signature.

1.2. Aurora as an Intermediary Platform: YOU ACKNOWLEDGE AND AGREE THAT AURORA ACTS SOLELY AS AN INTERMEDIARY PLATFORM. AURORA DOES NOT PROVIDE SOLAR INSTALLATION SERVICES, IS NOT A SOLAR INSTALLER, AND IS NOT AN AGENT, EMPLOYEE, PARTNER, OR JOINT VENTURER OF ANY INSTALLER. AURORA DOES NOT MANUFACTURE, SELL, INSTALL, MAINTAIN, OR WARRANTY ANY SOLAR ENERGY SYSTEMS OR COMPONENTS.

1.3. Availability of Services: Aurora does not guarantee the availability of Installers in all geographic locations. The availability of Services is limited to areas where Installers participating in our platform operate. Aurora reserves the right to determine, in its sole discretion, if Services are available to You based on the information You provide or other factors such as: (a) unsupported use cases; (b) installer limitations (commercial installations, small systems, retrofits, repairs); (c) qualification issues; (d) permitting restrictions; (e) HOA limitations; or (f) non-homeowner status (renters ineligible). This list is not exhaustive, and Aurora reserves the right to determine eligibility for Services based on additional factors as they arise.

2. AUTHORIZATION FOR REQUIRED SERVICE-RELATED CHECKS

2.1. Necessity of Checks for Service Provision: YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT AS A CONDITION PRECEDENT TO RECEIVING THE SERVICES, AURORA MUST PERFORM, OR HAVE PERFORMED ON YOUR BEHALF, CERTAIN VERIFICATIONS AND CHECKS (“SERVICE CHECKS”). These Service Checks are essential for Aurora to effectively facilitate Your connection with appropriate Installers, assist in the preliminary solar design process, and enable Installers to provide You with relevant and accurate quotes. Such Service Checks include, but are not limited to:

  • Utility Bill Reviews: To analyze Your historical energy consumption patterns.
  • Property Title Verifications: To confirm property ownership and other relevant property details necessary for solar assessment.
  • Soft Credit Checks: To understand Your general creditworthiness, which may be relevant for assessing potential financing options for a solar system. These are soft inquiries and will not impact Your credit score.

2.2. Your Express Authorization: BY SUBMITTING YOUR INFORMATION TO AURORA THROUGH ANY MEANS (INCLUDING OUR WEBSITE OR APPLICATIONS), CLICKING ANY BUTTON OR CHECKBOX DENOTING YOUR ACCEPTANCE OF THESE T&Cs OR YOUR AFFIRMATIVE REQUEST FOR SERVICES (SUCH AS “SUBMIT,” “GET MY QUOTES,” “I AGREE,” “CONTINUE,” OR SIMILAR PHRASING), OR BY PROVIDING YOUR VERBAL CONSENT (FOR EXAMPLE, BY STATING “I ACCEPT,” “YES,” “I AGREE,” “OKAY,” OR WORDS TO SIMILAR EFFECT) DURING ANY COMMUNICATION WITH AURORA OR ITS AUTHORIZED REPRESENTATIVES (INCLUDING, BUT NOT LIMITED TO, CUSTOMER SERVICE CALLS WHICH MAY BE RECORDED IN ACCORDANCE WITH APPLICABLE LAW), YOU HEREBY KNOWINGLY AND EXPRESSLY AUTHORIZE AND PERMIT AURORA AND ITS DESIGNATED THIRD-PARTY AGENTS TO INITIATE, OBTAIN, AND CONDUCT THESE SERVICE CHECKS ON YOUR BEHALF AND TO USE THE INFORMATION DERIVED THEREFROM. This authorization is granted for the specific purposes of providing and improving the Services, assessing You and Your property's suitability for solar installations, matching You with Installers, facilitating the solar system preliminary design and quotation process, and as otherwise described in our Privacy Policy.

3. FRAUD AND MISREPRESENTATION DISCLAIMER

3.1. Third-Party Information: Information about Installers accessible through the Services is provided by the Installers themselves or other third parties. While Aurora may perform limited diligence as described herein, Aurora does not independently verify all information provided by Installers and cannot and does not guarantee its accuracy, completeness, or timeliness.

3.2. Risk of Fraud: You acknowledge that there is an inherent risk when engaging with any third party, including the risk of fraud, misrepresentation, or dealing with individuals acting under false pretenses. AURORA IS NOT RESPONSIBLE OR LIABLE FOR ANY FRAUDULENT, DECEPTIVE, OR ILLEGAL ACTIVITIES CONDUCTED BY ANY INSTALLER OR ANY OTHER USER OF THE SERVICE.

3.3. Your Vigilance Required: You are strongly advised to exercise extreme caution, diligence, and common sense when interacting with Installers. Be wary of, among other things:

  • Requests for large upfront payments or payments in cash or unconventional methods.
  • High-pressure sales tactics or demands for immediate decisions.
  • Installers who cannot or will not provide clear proof of current licensing, insurance, or verifiable references.
  • Offers or promises that seem “too good to be true” or significantly deviate from typical market practices.

3.4. Reporting Suspected Fraud: While Aurora is not responsible for the actions of Installers, if You suspect an Installer is engaging in fraudulent or illegal activity through or in connection with our Service, You may notify us at consumer@aurorasolar.com. Any such report does not create any liability or obligation on the part of Aurora. Your primary recourse for suspected fraud is with the appropriate law enforcement agencies and through available legal channels, typically the state/local licensing board and the state attorney general's office.

4. RELATIONSHIP BETWEEN PARTIES; INSTALLER ENGAGEMENT

4.1. Aurora and Installers: Installers are independent third-party contractors and are not employees, agents, or representatives of Aurora. While Aurora performs certain diligence on Installers before allowing them onto the platform (which may include verifying stated licenses or certifications as provided by the Installer), AURORA DOES NOT ENDORSE, RECOMMEND, GUARANTEE, OR WARRANTY THE QUALITY, RELIABILITY, SUITABILITY, SAFETY, FINANCIAL STABILITY, OR LEGALITY OF ANY INSTALLER OR THEIR SERVICES. Information regarding Installers is primarily based on data provided by the Installers themselves or publicly available sources, and Aurora does not independently verify all such information.

4.2. Aurora and the Homeowner: Aurora's role is limited to providing the Services as described in Section 1. Aurora may, in its sole discretion, connect You with one or more independent Installers and facilitate the delivery of proposals, designs, and installation contracts from multiple different Installers for the same project. YOU ACKNOWLEDGE AND AGREE THAT AURORA ACTS ON BEHALF OF AND REPRESENTS THE INSTALLER YOU SELECT. Aurora may, at its discretion, assist in communications or negotiations regarding pricing or design features of a potential solar system, but WILL NOT NEGOTIATE ANY OTHER TERMS OF THE INSTALLATION AGREEMENT. The agreement terms are required by the Installer, and any requested changes to these terms would result in Aurora transferring Your case directly to the Installer to continue the process. Aurora is not a party to such agreement and undertakes no responsibility for the terms therein or their enforcement.

4.3. Homeowner and Installer: ANY AGREEMENT OR CONTRACTUAL RELATIONSHIP FOR THE PURCHASE, INSTALLATION, FINANCING, OR SERVICING OF A SOLAR ENERGY SYSTEM IS STRICTLY AND SOLELY BETWEEN YOU AND YOUR CHOSEN INSTALLER. AURORA IS NOT AND WILL NOT BE A PARTY TO ANY SUCH AGREEMENT. The Installer is solely responsible for all aspects of the solar energy system, including but not limited to its design, engineering, installation, performance, maintenance, financing terms, and warranties. You are solely responsible for all homeowner obligations, including compliance with any financing and/or payment terms, property access and responding to requests for information.

4.4. Your Responsibility and Due Diligence: YOU ARE SOLELY RESPONSIBLE FOR EVALUATING, SELECTING, AND ENGAGING WITH ANY INSTALLER. You agree to conduct Your own thorough due diligence before engaging an Installer or signing any contract. Such due diligence should include, but is not limited to:

  • Verifying all current licensing, bonding, and insurance credentials of the Installer.
  • Requesting and meticulously checking references.
  • Reviewing online reviews, ratings, and any publicly available complaint histories.
  • Obtaining detailed written contracts and ensuring You understand all terms, conditions, and costs before any work commences or any payments are made.
  • Consulting with Your own legal, financial, or other professional advisors as You deem necessary.

5. PRELIMINARY CONCEPTUAL DESIGNS & ESTIMATES

5.1. Informational Purposes Only: Aurora may provide or facilitate access to preliminary designs, specifications, cost estimates, energy production figures, system output estimates, or potential energy savings calculations (“Conceptual Information”) for informational purposes only, such as to assist You in obtaining quotes or understanding potential options.

5.2. Not for Construction: ALL CONCEPTUAL INFORMATION IS PRELIMINARY AND SUBJECT TO CHANGE. SUCH INFORMATION AND ANY RELATED DRAWINGS OR DOCUMENTS ARE NOT TO BE USED FOR ENGINEERING, PERMITTING, OR INSTALLATION PURPOSES. The final design, engineering, and specifications will be determined and provided solely by Your chosen Installer and their qualified professionals.

5.3. No Guarantee of Performance or Savings: You acknowledge that any energy production figures, system output estimates, or energy savings calculations provided through the Services are ESTIMATES ONLY. Actual system performance and energy savings may vary significantly due to factors beyond Aurora's control, including but not limited to: weather conditions, shading (existing or future from any source), atmospheric conditions, system orientation and tilt, equipment performance and degradation, utility rates and policies (including net metering, which may change), and Your actual energy consumption patterns. AURORA DOES NOT GUARANTEE SPECIFIC MONETARY SAVINGS OR A SPECIFIC REDUCTION IN YOUR UTILITY BILLS.

5.4. Design Modifications: Aurora may manage or facilitate changes to Conceptual Information based on Your requests or Installer input. However, Aurora reserves the right, in its sole discretion, to cease its involvement in the design process or, if a contract with an Installer has been signed, pass such process entirely to the Installer at any point.

6. HOMEOWNER ACKNOWLEDGEMENTS AND RESPONSIBILITIES

By using the Services, You acknowledge and agree to the following, understanding that these responsibilities primarily pertain to Your engagement with an Installer but are relevant to Your use of Aurora's platform:

6.1. Changes in Law/Regulations: Although Aurora strives to keep up with state laws, You acknowledge that changes in laws, regulations, utility policies, or tax incentives related to solar energy are beyond the control of Aurora and may affect the financial benefits or operation of the system.

6.2. Opportunity to Seek Legal Counsel: You acknowledge that You have had the opportunity to seek independent legal counsel before accepting these T&Cs and before entering into any agreement with an Installer.

6.3. Financing Obligations: If You choose to finance Your solar system, You acknowledge and agree that: (a) any financing arrangement is subject to the financing partner's own terms, conditions, and approval processes; (b) such financing arrangements are completely separate from Aurora's Services and from Your agreement with the Installer; (c) Aurora has no control over, involvement in, or bearing on Your financing outcome, interest rates, loan terms, or approval status; (d) You are solely responsible for reviewing, understanding, and complying with all financing terms and conditions; and (e) Aurora makes no representations or warranties regarding the availability, terms, or suitability of any financing options that may be presented to You.

7. NO WARRANTY BY AURORA

Aurora facilitates connections between homeowners and Installers, acting as an independent intermediary. AURORA IS NOT AN AGENT, EMPLOYEE, PARTNER, OR JOINT VENTURE OF ANY INSTALLER OR HOMEOWNER. While Aurora may represent the Installer during certain aspects of the sales process as described in Section 4.2, this representation is limited in scope and does not create an agency relationship for any other purpose. Therefore, Aurora offers no warranties regarding Installers, their services, or solar systems.

7.1. THE SERVICES AND ALL INFORMATION, CONTENT, AND MATERIALS (INCLUDING CONCEPTUAL INFORMATION) PROVIDED BY OR THROUGH AURORA ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS.

7.2. AURORA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

7.3. WITHOUT LIMITING THE FOREGOING, AURORA MAKES NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES (INCLUDING ANY CONNECTIONS WITH INSTALLERS OR CONCEPTUAL INFORMATION) WILL BE ACCURATE, RELIABLE, COMPLETE, OR CURRENT; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SERVICES OR FROM AN INSTALLER WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

7.4. AURORA SPECIFICALLY DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR THE INSTALLATION, FUNCTIONALITY, PERFORMANCE, SAFETY, OR ANY DEFECTS IN ANY SOLAR ENERGY SYSTEM INSTALLED BY AN INSTALLER, OR FOR ANY ACTS OR OMISSIONS OF ANY INSTALLER.

8. LIMITATION OF LIABILITY

8.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AURORA OR ITS RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS (COLLECTIVELY, THE “AURORA PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, REVENUE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO:

  • YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICES;
  • ANY CONDUCT, ACTIONS, OR OMISSIONS OF ANY INSTALLER OR OTHER THIRD PARTY, INCLUDING BUT NOT LIMITED TO, POOR WORKMANSHIP, BREACH OF CONTRACT, NEGLIGENCE, FRAUD, MISREPRESENTATION, DAMAGE TO PROPERTY, PERSONAL INJURY, OR DEATH;
  • ANY DISPUTES BETWEEN YOU AND ANY INSTALLER;
  • ANY PRODUCTS, SERVICES, INSTALLATION, OR INFORMATION PROVIDED BY OR PROCURED FROM AN INSTALLER;
  • THE CONCEPTUAL INFORMATION OR ANY OTHER CONTENT OR MATERIALS PROVIDED BY OR THROUGH AURORA;
  • ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS, DATA, OR PERSONAL INFORMATION;
  • THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR
  • ANY OTHER MATTER RELATING TO THE SERVICES OR YOUR INTERACTIONS FACILITATED THEREBY.

8.2. THIS LIMITATION OF LIABILITY APPLIES WHETHER SUCH ALLEGED LIABILITY IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ANY AURORA PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

8.3. YOU ACKNOWLEDGE AND AGREE THAT AURORA IS NOT RESPONSIBLE OR LIABLE FOR THE ACTS OR OMISSIONS OF ANY INSTALLER. ANY CLAIMS RELATED TO THE INSTALLATION, PERFORMANCE, WARRANTY, OR SERVICING OF YOUR SOLAR ENERGY SYSTEM MUST BE DIRECTED SOLELY TO THE INSTALLER. AURORA IS NOT INVOLVED IN ANY WAY WITH THE ACTUAL INSTALLATION, FINANCING (BEYOND PRESENTING OPTIONS IF APPLICABLE), TROUBLESHOOTING, TECHNICAL SUPPORT, OR WARRANTY CLAIMS FOR THE SOLAR ENERGY SYSTEM ITSELF.

8.4. IN ANY CASE, THE TOTAL AGGREGATE LIABILITY OF THE AURORA PARTIES TO YOU FOR ALL CLAIMS, DAMAGES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THESE T&Cs OR THE SERVICES SHALL NOT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Aurora Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) Your use of or access to the Services; (b) Your violation of any term of these T&Cs or any applicable law or regulation; (c) Your violation of any rights of any third party, including any Installer; (d) Your interactions, agreements, or disputes with any Installer; (e) Any information or content You submit, post, transmit, or otherwise make available through the Services; or (f) Any claims related to the design or information provided by Aurora, to the extent such claims arise from Your misuse, misinterpretation, or reliance on the preliminary or conceptual nature of such information contrary to these T&Cs. Aurora reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will cooperate with Aurora in asserting any available defenses.

10. USER CONDUCT

You agree not to use the Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Services or interfere with any other party's use and enjoyment of the Services. This includes, but is not limited to, refraining from: (a) transmitting any material that is abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable; (b) infringing any third-party intellectual property rights; (c) uploading or transmitting viruses or any other type of malicious code; (d) attempting to gain unauthorized access to any systems or networks connected to the Services. You are solely responsible for all information, data, and content You provide, upload, or transmit through the Services.

11. TERM AND TERMINATION

Aurora reserves the right, in its sole discretion, to suspend, modify, or terminate Your access to all or any part of the Services at any time, with or without cause, and with or without notice, effective immediately. Upon termination, Your right to use the Services will cease immediately. All provisions of these T&Cs which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. INTELLECTUAL PROPERTY

The Services and all copyrights, patents, trademarks, trade secrets, and other proprietary rights therein, including any derivative works, are, and will remain the sole and exclusive property of Aurora Solar Inc. regardless of the use made by You. The Services are licensed, not sold, to You for use only under these T&Cs, which do not confer any title of ownership in the Services and is not a sale of any rights in the Services, including any intellectual property rights related thereto.

13. YOUR DATA

Your use of the Services may involve the processing of information concerning You or Your activities, including specific, personally identifiable information (“Your Data”). Your Data belongs to You, subject to the licenses granted herein to Aurora and the provisions of our Privacy Policy and the General Terms. You grant Aurora a non-exclusive, transferable, sub-licensable, royalty-free and fully paid up, perpetual, irrevocable, worldwide license to use, reproduce, make available, sell, share, publish, translate, modify, create derivative works from, and distribute Your Data in connection with providing and improving the Services, and for Aurora's other legitimate business interests, as restricted by the Privacy Policy. This includes, without limitation, the sharing of Your Data (including the results of utility bill checks, title checks, soft credit checks, and other relevant information You provide) with Installers on our platform for the purpose of facilitating the solar sales, design, and installation process, and allowing Installers to provide You with quotes and services. You explicitly consent to Aurora providing Your contact information and relevant data to each Installer with whom You are connected or express interest in via our Services. Aurora may retain a copy of the final signed installation contract between You and the Installer for record-keeping, dispute resolution, etc. Aurora may also receive information back from the Installers regarding the status of Your installation, such as completion confirmation, and potentially other details related to the project. Your Data may also be processed or collected by third-party service providers that We use to provide and improve the Services e.g., mapping services, solar simulation tools, analytics providers. By using the Services, You consent to such processing and collection by these third parties. Aside from the rights specifically granted herein, You retain ownership of all rights, including intellectual property rights, in Your Data. Where applicable and permitted under applicable law, You also waive any “moral rights” (or the equivalent under applicable law) such as Your right to be identified as the author of Your Data.

14. COMMUNICATIONS PREFERENCES AND OPT-OUT

By using the Services, You consent to receive communications from Aurora, which may include emails, text messages, and phone calls related to the Services, Your account, and promotional offers if You opt-in. You may opt out of receiving marketing or promotional calls, texts, and emails at any time by following the unsubscribe instructions provided in the communication, unsubscribing from our Privacy Policy or by contacting us directly at privacy@aurorasolar.com. We will comply with the Telephone Consumer Protection Act (TCPA). Please allow a reasonable time for Your preferences to be processed. Standard message and data rates may apply to text messages.

Platform Communication: The Services may include features allowing direct communication between You and Aurora staff, and potentially between You and Installers (e.g., email exchange, chat functionality). By using these communication features, You consent to Aurora potentially monitoring, storing, and reviewing such communications for purposes of service quality, support, safety, and compliance with this Agreement.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These T&Cs shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any controversy or claim arising out of or relating to these T&Cs, or the breach thereof, shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall take place in San Francisco County, California. Notwithstanding the foregoing, each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction in San Francisco County, California, to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. YOU AND AURORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16. ENTIRE AGREEMENT

These T&Cs, together with our Privacy Policy and the General Terms, constitutes the entire agreement between You and Aurora regarding Your use of the Aurora Managed Sales Services (the Agreement) and supersedes all prior or contemporaneous communications, negotiations, understandings, and proposals, whether oral or written, between You and Aurora regarding such Services. NO VERBAL AGREEMENTS OR UNDERSTANDINGS NOT EXPLICITLY SET FORTH HEREIN SHALL BE BINDING.

17. MODIFICATIONS TO THESE T&Cs

Aurora reserves the right, in its sole discretion, to modify or replace any part of these T&Cs at any time. We will provide notice of any material changes by posting the updated T&Cs on our website, through the Services, or by other reasonable means (such as email notification). It is Your responsibility to check these T&Cs periodically for changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes.

18. MISCELLANEOUS

18.1. Pricing and Quotes: Any pricing or quotes for solar energy systems presented to You via the Services are based on information provided by the Installers. Aurora does not generate, determine, or guarantee the final pricing or quotes.

18.2. No Financial Involvement by Aurora: Aurora will not have any financial involvement related to the actual solar installation contract between You and the Installer, including handling payments, deposits, or milestone payments.

18.3. Installer Fees: YOU ACKNOWLEDGE AND AGREE THAT AURORA RECEIVES COMPENSATION FROM INSTALLERS FOR THE SERVICES PROVIDED. This compensation may include fees for connecting You with Installers, facilitating the sales process, and managing aspects of the design process. These fees are paid by the Installer and do not directly increase the cost of Your solar system. However, like any business expense, they may be factored into the Installer's overall pricing structure.

18.4. Severability: If any provision of these T&Cs and/or the Agreement is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Agreement will continue in full force and effect.

18.5. Assignment: You may not assign Your rights or obligations under these T&Cs and/or the Agreement without Aurora's prior written consent. Aurora may assign its rights and obligations under the Agreement, in whole or in part, at any time without notice to You. The Agreement will inure to the benefit of and be binding upon the parties and their respective successors and permitted assigns.

18.6. Notices: All notices to Aurora under the Agreement shall be in writing and sent to the address listed on our website or to a designated legal email address if provided. Notices to You may be sent to the email address You provided upon registration or by other means reasonably calculated to provide notice.

18.7. No Waiver: No waiver by Aurora of any term or condition set forth in the Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Aurora to assert a right or provision under the Agreement shall not constitute a waiver of such right or provision.

18.8. Headings: The section headings used herein are for convenience only and shall not be given any legal import.